The Information & Technology department remains available to field technology questions and repair devices during the COVID-19 public health emergency.
Students, staff and families may reach our helpdesk by calling 608-526-1367. Students and staff may also email questions to ithelpdesk@holmen.k12.wi.us using their District email accounts.
Technology device repairs (District-owned devices only) are being handled by appointment, typically between the hours of 7:30am and 4:00pm on weekdays. You may arrange an appointment for repair or assistance by contacting the helpdesk. Appointments continue to be available during summer. (updated June 9, 2020)
Login to submit a ticket: Staff
District staff members may enter a ticket directly into our helpdesk system. Login using your District network username and password. This method provides the ability to attach files (including images) to a ticket in addition to entering text.
If you are unable to sign in or have forgotten your District network password, please use the password portal to help reset your password. You may also call the helpdesk for assistance.
This method of ticket submission is not available for students or families.
Submit a Helpdesk Ticket
Emailing for help: Staff & Students
Please email the help desk from your District email account: ithelpdesk@holmen.k12.wi.us
The helpdesk system will reject messages not sent from School District of Holmen email accounts. If you can't access your District email account to create a helpdesk ticket, please call the helpdesk by phone.
Our system cannot handle email attachments, nor images embedded in your message. These items will not be received by our technicians if you use email to submit your helpdesk ticket. Only the text of your email message reaches our system. If you must attach files or provide images, please consider using the "login to submit a ticket" option.
Calling for help: Staff, Students and Families
Please call the help desk at 608.526.1367 during business hours. Staff inside the District may simply dial 7113 from any District phone.
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